Door Person

Key Duties & Responsibilities

Guest Service

• Maintain a professional, friendly presence at the hotel entrance at all times.
• Welcome guests warmly, assist with luggage and arrange transportation as required.
• Provide accurate directions and insightful recommendations on Dublin’s attractions, dining and hidden gems.
• Offer clear information on local amenities such as transport hubs. pharmacies and emergency services.
• Assist with valet parking of guest vehicles when required.

Safety & Presentation

•  Monitor and maintain the security of the front door and lobby area.
•  Safely store and manage guest luggage, keeping accurate records and ensuring secure handling.
•  Ensure the entrance and lobby remain clean, tidy, and inviting; carry out light cleaning tasks when needed.
•  Maintain impeccable personal grooming and presentation standards.
•  Follow all fire safety and health & safety procedures.

 Teamwork & Communication

•  Liaise with other departments to fulfil guest requests promptly and professionally.
•  Stay fully informed about hotel facilities, menu updates, promotions, corporate events and new product introductions to confidently answer guest queries.
•  Support other areas of the hotel when needed to ensure uninterrupted guest service.

• Ideally holds a full, valid, clean driving license.
• Has strong knowledge of Dublin’s attractions, transport options and cultural highlights.
• Demonstrates flexibility in work schedule to support uninterrupted guest service.
• Possesses excellent communication and interpersonal skills.
• Ideally has previous experience in a luxury hospitality or, at a minimum, customer-facing role. 
• Is physically capable of standing for extended periods and assisting with luggage handling. 
• Is proactive, reliable and committed to delivering exceptional guest experiences.

At the Fitzwilliam Hotel Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.