Customer Service Agents- Breakdown Assist

 Breakdown Assistance Customer Service Agent

About the Role

Are you used to helping customers, staying calm under pressure, and solving problems quickly?

If you’ve worked in retail, hospitality, or any fast-paced customer-facing environment, this could be the perfect next step for you. You are the first point of contact for customers who call in to report they have broken down. Their role is to get as much information from the customer on their location, the car they’re travelling in, who’s travelling with them, etc and they then pass on this information to our deployment team, who deploy mechanics out to those customers.  

What’s On Offer

• Full training and coaching to help you succeed in the role.
• Opportunities to progress and build a career in customer service or sales.
• A hybrid work model (after training) and supportive team culture.
• Competitive base pay, shift premiums, and company benefits.
• Full job spec and details will be provided before interview.

What You’ll Be Doing

• Speaking with customers over the phone and providing friendly, professional support.
• Gathering key details and passing accurate information to the operations team.
• Remaining calm and clear-thinking when customers are stressed or upset.
• Using your natural communication skills to build trust and solve problems quickly.
• Working closely with your team to deliver great customer experiences every time.

Who We’re Looking For

You don’t need call centre experience — just the right attitude and people skills. If you’ve ever worked in retail, hospitality, front-of-house, or similar, you’ll have what it takes. (Min 2 Years)

We’re looking for people who are:

• Confident communicators who genuinely enjoy helping others.
• Patient, empathetic, and able to stay calm under pressure.
• Quick learners who take feedback well and want to grow in their career.
• Reliable, positive, and motivated to deliver great service.
• Comfortable using computers and learning new systems.

For more information contact Maurice Powell on 045 898037 or send your CV today.

Strong work ethic, positive attitude, and results-driven mindset.

• Strong experience in customer service/ hospitality/ call center / office environment – ideally a TL/ Supervisor/ Manager level – but will consider people at a lower level if they do come across very strong/ confident/ able for the job.

• Must have previous experience with conflict resolution/ de-escalation.

• Ability to learn, take instruction and suggest improvements – must be coachable.

• Adaptability, teamwork, and a proactive approach to supporting team goals. • Strong organizational skills, attention to detail, and pride in high-quality work.

• Eager for a long-term role – not keen on a lot of job hopping on CVs.

• Must be able to commute to the office and have regular and dependable transport options – no parking facility onsite so must be by public transport. 

Annual base salary with shift premiums and opportunity to earn additional overtime (OTE €30,000-€35,000 in year 1).

• Hybrid work eligibility post training (month 2 onwards).

• 20 Annual leave plus 2 company days (Good Friday and your birthday) • Pension contributions – with Auto-Enrollment coming into effect from January 2026, all employees who join the company and meet the AE eligibility criteria will be automatically enrolled in the company pension scheme (1.5% EE & 1.5% ER), as this is a condition of their employment with The AA in accordance with their contract. Upon successful completion of their probation period, employees will be eligible for the enhanced pension offering (5% EE & 5% ER). • Health insurance discounts.

• Fully paid family leave types (maternity/paternity/adoptive).

• Income protection.

• Life cover.

• Discounts on car and home insurance & free break down cover membership