Customer Service Agent (Hybrid)

Teamworx are delighted to be recruiting a number of Customer Service and Sales Agents on behalf of our client, based in Dublin 2. This role is initially fully onsite for the training in period, with Hybrid being offered after training has been completed. 

If you’ve worked in retail, hospitality, or another customer-facing role, this could be a great next step - bringing your people skills into a professional office environment with real career growth opportunities.

Are you great with people and enjoy solving problems?

We’re looking for enthusiastic, customer-focused individuals to join our contact centre team.

What's on offer

• Comprehensive training and ongoing coaching — no prior experience required.
• Hybrid work model after training (blend of office and home working).
• Set daytime hours (Monday–Friday, with occasional short Saturday shifts).
• Competitive salary with monthly performance bonuses.
• Career development path with clear opportunities for promotion.
• Supportive, social team environment with a strong focus on well-being.
• Plus, great benefits and discounts available once you complete training.

Why This Role Could Be Right for You

• You enjoy talking to people and helping them find solutions.
• You stay calm and friendly, even when someone’s upset or stressed.
• You’re comfortable following steps or scripts but also confident using your own judgment.
• You’re keen to build a long-term career in customer service or sales.

Who We’re Looking For

• Experience in retail, hospitality, or customer-facing roles (Min one Year)
• Excellent communication and listening skills.
• Empathetic, positive, and confident under pressure.
• Comfortable using computers and learning new systems.
• Reliable and organised — someone who takes pride in doing a good job.

Work Location & Schedule

• Training: Office-based (Dublin 2), Monday to Friday, 9:00 a.m. – 5:30 p.m.
• After training: Hybrid model (typically 2–3 days per week in the office).
• Saturday shifts: Occasionally required (short 10 a.m. – 3 p.m. shift, time off given in lieu).

For more information contact Maurice on 045 898037 or send your CV today.

Must have customer facing experience or call centre experience. Hospitality or Retail also considered.

Hybrid work eligibility post training (month 2 onwards).

• 20 Annual leave plus 2 company days (Good Friday and your birthday)

• Pension contributions – with Auto-Enrolment coming into effect from January 2026, all employees who join the company and meet the AE eligibility criteria will be automatically enrolled in the company pension scheme (1.5% EE & 1.5% ER), as this is a condition of their employment with The company in accordance with their contract. Upon successful completion of their probation period, employees will be eligible for the enhanced pension offering (5% EE & 5% ER).

• Health insurance discounts.

• Fully paid family leave types (maternity/paternity/adoptive).

• Income protection.

• Life cover.

• Education support –