Reservations and Events Executive

Overview

We are seeking a highly organised and people-focused Reservations and Events Executive to join our premium hospitality venue in the heart of London. Based at our design-led destination at 9 Aldgate High Street, this role is ideal for someone who thrives in a fast-paced environment and enjoys delivering memorable private celebrations, corporate functions, and exclusive experiences from initial enquiry through to final execution.

You will play a key role in converting enquiries into bookings, coordinating event details, and ensuring every guest interaction reflects the highest standards of service, professionalism, and attention to detail. This is an exciting opportunity for an events professional who enjoys combining relationship management, sales coordination, and operational delivery in a vibrant, high-profile setting.

Day-to-Day Responsibilities

• Manage incoming reservations and event enquiries, responding promptly and professionally to clients and guests.
• Qualify leads, understand client requirements, and package event proposals that align with venue capabilities and guest expectations.
• Coordinate event details from enquiry through to delivery, ensuring all information is accurately recorded and communicated to relevant teams.
• Support the planning and execution of private dining events, celebrations, corporate meetings, receptions, and exclusive experiences.
• Build strong relationships with clients, suppliers, and internal stakeholders to ensure seamless event delivery.
• Prepare contracts, confirmations, event briefs, and function sheets with precision and efficiency.
• Work closely with operations, food and beverage, and sales teams to ensure smooth handover and execution of each event.
• Maintain accurate records of bookings, deposits, guest preferences, and event status within reservation and CRM systems.
• Proactively upsell venue offerings, packages, and enhancements to maximise revenue and guest satisfaction.
• Resolve guest queries and event changes with professionalism, flexibility, and a solution-focused approach.

What Makes This Role Unique

• You will be working in one of London’s most exciting premium hospitality and events environments, where creativity and guest experience are central to the business.
• This role offers the chance to deliver a diverse mix of events, from intimate celebrations to high-profile corporate and exclusive gatherings.
• You will be part of a design-led venue with a strong focus on service excellence, giving you the opportunity to help shape memorable experiences for every guest.
• The position combines reservations, events coordination, and client relationship management, making it an excellent step for someone looking to build a long-term career in hospitality events.

• Previous experience in reservations, events coordination, hospitality sales, or event administration, ideally within a premium hotel, restaurant, venue, or hospitality-led environment.
• Strong organisational skills with the ability to manage multiple bookings, deadlines, and event details simultaneously.
• Excellent written and verbal communication skills, with a confident and professional telephone manner.
• Proven ability to build rapport with clients and deliver outstanding customer service.
• Experience using reservation systems, CRM platforms, or event management software.
• Commercial awareness and the ability to identify upselling opportunities while maintaining a guest-first approach.
• High attention to detail and accuracy when preparing event documentation, confirmations, and handover notes.
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
• Flexibility to support evening and weekend events where required.
• A proactive, team-oriented mindset with a genuine passion for hospitality and events.

• Competitive salary package with opportunities for performance-related growth.
• Work in a premium, design-led venue in a prime London location.
• Career development opportunities within hospitality, events, and venue operations.
• Exposure to a wide variety of private, corporate, and exclusive events.
• Supportive, energetic team culture focused on service excellence and collaboration.
• Employee discounts on venue experiences and beverage offerings.
• Training and development to enhance event planning, sales, and guest experience skills.
• gym membership.